Effective Date: 01/04/2025
At AppDoc, we value and respect the privacy of every hospital, patient, and user who interacts with our platform. This Privacy Policy explains how we collect, use, protect, and share information when you use our website, mobile applications, and related services.
When you use AppDoc (directly or via your hospital’s branded app), we may collect the following information:
Personal Information: Name, email, phone number, gender, date of birth.
Health Information: Medical history, prescriptions, diagnostic reports, appointment details.
Hospital Information: Hospital name, logo, services, doctor details.
Transaction Information: Billing details, payment method, transaction IDs.
Technical Information: Device type, IP address, browser, operating system, cookies, app usage data.
We use collected information to:
Provide healthcare services such as appointments, diagnostics, pharmacy, and billing.
Customize your hospital’s white-labeled app experience.
Improve patient engagement and hospital operations.
Process secure payments and generate invoices.
Send notifications, reminders, and relevant updates.
Conduct analytics to improve services and performance.
Comply with legal, regulatory, and data protection requirements.
With Hospitals: Patient data is securely shared with the hospital you are registered with for delivering healthcare services.
With Service Providers: For payment processing, hosting, analytics, or technical support.
With Regulators: If required by law, government authorities, or court orders.
Never Sold: We do not sell, rent, or trade personal data to third parties.
We take reasonable and industry-standard measures to protect your data:
Encrypted storage of sensitive information.
Secure payment gateway integrations (UPI, POS, cards).
Regular system audits and access control policies.
Compliance with applicable laws (HIPAA-ready, GDPR, DPDP).
Users have the right to:
Access, correct, or update their personal information.
Request deletion of personal data (subject to hospital/legal obligations).
Opt-out of promotional communications.
Restrict processing in certain circumstances.
We retain information for as long as it is necessary to:
Deliver healthcare services,
Comply with legal or regulatory obligations,
Resolve disputes and enforce agreements.
Our website and app may use cookies, analytics tools, and similar technologies to enhance user experience, track usage, and improve services.
AppDoc does not knowingly collect personal data from individuals under 18 years without parental or hospital guardian consent.
Our website or app may contain links to third-party sites or services. We are not responsible for their privacy practices and encourage you to read their policies.
We may update this Privacy Policy periodically. Updates will be posted on this page with the revised date. Continued use of AppDoc services constitutes acceptance of changes.
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
📩 Email: info@appdoc.in
📞 Phone: +91-7045 22 99 22
🌐 Website: www.appdoc.in