FAQs

🔹 AppDoc – FAQ

1. What is AppDoc?

Answer: AppDoc is a white-labeled hospital mobile app and portal that allows hospitals to offer their own branded digital platform for patients to book appointments, order medicines, access lab reports, make payments, and share feedback.

2. Who can use AppDoc?

Answer: AppDoc is designed for hospitals, clinics, and healthcare groups of all sizes. It is fully customizable to reflect each hospital’s brand identity. Patients of those hospitals then use the app for seamless access to services.

3. How is AppDoc different from other healthcare apps?

Answer: Unlike generic platforms, AppDoc is branded exclusively for your hospital. Patients see your name, your logo, and your services — not a third-party marketplace. This strengthens your hospital’s brand loyalty and trust.

4. How long does it take to launch AppDoc for my hospital?

Answer: Typically, AppDoc can be launched in 2–4 weeks, depending on customization needs and integration requirements with your existing systems.

5. Does AppDoc integrate with existing hospital software (HIS/EMR)?

Answer: Yes. AppDoc is designed to integrate with most hospital information systems (HIS/EMR), ensuring smooth data flow between appointments, billing, pharmacy, and diagnostics.

6. Can AppDoc handle online payments?

Answer: Yes. AppDoc supports UPI, debit/credit cards, net banking, QR codes, and POS integrations with banks like ICICI and SBI. All payments are reconciled automatically.

7. Is patient data secure on AppDoc?

Answer: Absolutely. AppDoc follows strict data privacy and security standards (HIPAA-ready, GDPR/DPDP compliant) to ensure that all patient information is stored and transmitted safely.

8. Can hospitals customize the app with their own logo and colors?

Answer: Yes. AppDoc is a white-label solution. Your hospital’s name, logo, and brand colors will appear across the app and portal.

9. Do patients have to pay to use AppDoc?

Answer: No. Patients can download and use the hospital’s branded app for free. Only hospitals subscribe to AppDoc.

10. What kind of hospitals can benefit most from AppDoc?

Answer: AppDoc is ideal for small to mid-sized hospitals wanting to go digital quickly and larger hospitals looking to improve patient engagement and loyalty.

11. Does AppDoc support pharmacy and lab services?

Answer: Yes. Patients can order medicines, book diagnostic tests, and access lab reports digitally through the app.

12. Can AppDoc send reminders to patients?

Answer: Yes. AppDoc has push notifications and SMS/email alerts for appointment reminders, test results, medicine refills, and hospital updates.

13. How does AppDoc improve hospital revenue?

Answer: By keeping patients engaged with in-house pharmacy, diagnostics, and direct appointments, AppDoc helps hospitals increase revenue retention and reduce leakage to outside providers.

14. Is AppDoc available in multiple languages?

Answer: Yes. AppDoc supports English, Hindi, and other Indian languages based on hospital requirements.

15. Can hospitals get analytics from AppDoc?

Answer: Yes. AppDoc provides an analytics dashboard with insights on appointments, pharmacy orders, diagnostic usage, patient feedback, and revenue trends.

16. How do patients download the hospital’s AppDoc app?

Answer: Once your hospital’s app is set up, it is published on the Google Play Store and Apple App Store under your hospital’s name. Patients can download it like any other app.

17. What is the pricing model for AppDoc?

Answer: AppDoc is offered on a subscription basis. Pricing depends on hospital size, customization, and feature requirements. Contact us for a tailored quote.

18. Does AppDoc work for multiple hospital branches?

Answer: Yes. AppDoc supports multi-branch hospitals with separate doctor listings, pharmacy inventories, and diagnostic centers under one unified app.

19. Can hospitals send health campaigns or promotions through AppDoc?

Answer: Yes. Hospitals can use AppDoc to share health awareness campaigns, vaccination drives, health camps, and offers directly with patients.

20. How can I get started with AppDoc?

Answer: Simply book a free demo with our team. We’ll walk you through the setup, customization, and launch process so your hospital can go digital quickly.